Privacy policy
PRIVACY POLICY
Last updated: September 2026
At Velsoma, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what personal information we collect, how we use it, how it may be shared, and the rights you may have regarding your information when you visit or purchase from velsoma.com.
1. Who We Are
This website is operated under the name Velsoma.
Data Controller: Ayoub Afeilal el Jatabe Akarouch
Trading Name: Velsoma
Email: contact@velsoma.com
Velsoma operates its online store using Shopify.
As Velsoma is currently operated by an individual and has not yet been incorporated as a separate company, the final legal identification details of the business owner will be provided once the business is formally registered.
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information.
Information You Provide Directly
This may include:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Information provided when contacting customer support
- Information you provide when submitting forms or otherwise communicating with us
Order and Transaction Information
When you place an order, we may collect information relating to:
- Products purchased
- Order details
- Shipping and billing information
- Payment status
- Refunds and returns
- Transaction-related information
Payment card details are processed through our payment providers and are not directly stored by Velsoma.
Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Language and regional settings
- Pages visited
- Referring website
- Approximate location information
- Information about how you interact with our website
- Cookies and similar identifiers
3. How We Collect Information
We may collect personal information when you:
- Visit our website
- Place an order
- Contact us
- Submit information through forms
- Interact with our website
- Use certain features of our store
- Consent to analytics or advertising technologies
Some information is collected automatically through Shopify and other technologies used to operate and analyse our website.
4. How We Use Your Information
We may use your personal information for the following purposes.
To Process and Fulfil Orders
We use your information to:
- Process your purchases
- Process payments
- Arrange shipping and delivery
- Provide order confirmations and updates
- Process returns and refunds
- Provide customer support
- Detect and prevent fraudulent transactions
Where necessary to fulfil an order, the legal basis for this processing is the performance of a contract.
To Communicate With You
We may use your contact information to respond to questions, requests, complaints or other communications.
The legal basis may be the performance of a contract, compliance with a legal obligation, or our legitimate interest in providing customer support and managing our business relationship with you.
To Protect Our Business
We may process information to:
- Detect fraud
- Prevent abuse
- Protect our website
- Maintain security
- Investigate suspicious activity
- Enforce our terms and policies
Where applicable, this processing is based on our legitimate interest in protecting Velsoma, our customers and our systems.
To Improve Our Website
We may use analytics and technical information to understand how visitors use our website, identify technical problems and improve the shopping experience.
Where applicable, analytics technologies will only be used after obtaining the consent required by applicable law.
5. Shopify
Our online store is powered by Shopify.
Shopify provides the technology that allows us to operate our online store, process orders and provide various ecommerce functionalities.
Shopify may process personal information in connection with the operation of its services.
For information about how Shopify processes personal information, please refer to Shopify's privacy documentation.
Shopify may process information in countries outside the European Economic Area, the United Kingdom or Switzerland. Appropriate safeguards are used where required by applicable data protection laws.
Shopify itself notes that using its platform does not automatically make a merchant compliant with applicable privacy laws, and merchants remain responsible for their own privacy practices and configuration.
6. Payments
Payments on Velsoma are processed using Shopify Payments and the payment methods made available through Shopify.
We do not intentionally store complete payment card numbers on our own systems.
Payment providers may process personal and payment information in accordance with their own privacy policies and applicable legal requirements.
7. Google Analytics
We use Google Analytics to understand how visitors interact with our website and to analyse website performance.
Google Analytics may collect information such as:
- Device information
- Browser information
- Pages visited
- Interactions with the website
- Approximate geographic information
- Online identifiers
- Website usage information
Where required by applicable law, analytics cookies and similar technologies will only be activated after obtaining the appropriate consent.
You can manage your cookie preferences through the cookie settings available on our website.
8. Google Search Console
We use Google Search Console to monitor the technical performance and search visibility of our website.
Search Console primarily provides aggregated information about how our website appears in Google Search and does not require us to directly collect additional personal information from individual customers for ordinary use of the service.
9. Meta Advertising
We may use Meta advertising technologies, including the Meta Pixel, to:
- Measure advertising performance
- Understand how visitors interact with our website
- Improve our advertising campaigns
- Create relevant advertising audiences
- Measure conversions
- Display advertisements to people who have previously interacted with our website, where permitted
These technologies may use cookies, pixels and similar technologies.
Where required by applicable law, non-essential advertising technologies will only be activated after you provide the relevant consent.
You can manage your cookie and privacy preferences through the tools available on our website.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
These technologies may be used for different purposes.
Essential Cookies
Essential cookies are necessary for the website and ecommerce functionality to operate correctly.
They may support functions such as:
- Shopping cart functionality
- Checkout
- Security
- Session management
- Customer preferences
- Core Shopify functionality
These technologies may be used where they are necessary to provide the service requested by you.
Analytics Cookies
Analytics technologies help us understand how visitors use our website and allow us to improve its performance.
Advertising Cookies
Advertising technologies may help us measure advertising campaigns and provide more relevant advertising.
Where consent is required, analytics and advertising cookies will only be activated after you provide the relevant consent.
You can change or withdraw your cookie preferences through the cookie settings available on our website.
11. Sharing Personal Information
We may share personal information with trusted third parties where necessary to operate Velsoma and provide our services.
These may include:
- Shopify
- Shopify Payments and relevant payment providers
- Shipping and fulfilment providers
- Technology and hosting providers
- Customer support providers
- Meta
- Fraud prevention and security providers
- Other service providers necessary to operate our business
We only provide third parties with access to information that is reasonably necessary for them to provide their services.
We do not sell your personal information as a standalone business.
12. International Data Transfers
Because Velsoma operates internationally and uses global service providers, personal information may be processed or stored outside your country of residence.
This may include countries outside the European Economic Area, the United Kingdom or Switzerland.
Where personal information is transferred internationally, we rely on appropriate safeguards required by applicable data protection laws, which may include adequacy decisions, standard contractual clauses or other legally recognised mechanisms.
Shopify similarly explains that personal information may be transferred internationally and that applicable safeguards are used for these transfers.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The nature of the information
- The purpose for which it was collected
- Our relationship with you
- Legal and accounting requirements
- The need to establish, exercise or defend legal claims
When personal information is no longer required, we may delete or anonymise it unless we are legally required to retain it.
14. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
15. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing activities
- Request data portability where applicable
- Withdraw consent where processing is based on consent
- Lodge a complaint with the relevant data protection authority
These rights are subject to applicable legal limitations and requirements.
For individuals in the European Economic Area, the United Kingdom and other jurisdictions with similar data protection laws, additional rights may apply.
16. How to Exercise Your Rights
To exercise your privacy rights or ask questions about how we process your information, contact us at:
We may need to request additional information to verify your identity before fulfilling certain requests.
We will respond within the time period required by applicable law.
17. Marketing Communications
Velsoma does not currently operate a separate email marketing programme.
If we introduce email marketing or other direct marketing communications in the future, we will provide appropriate consent and opt-out mechanisms where required by applicable law.
You will be able to unsubscribe from marketing communications at any time.
Transactional communications relating to purchases, orders, deliveries, refunds or customer support are not considered marketing communications.
18. Children's Privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children where such collection requires parental or guardian consent under applicable law.
If you believe that a child has provided us with personal information in circumstances where this was not appropriate, please contact us at:
19. Third-Party Links
Our website may contain links to third-party websites, applications or services.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our services
- Our business
- Technologies we use
- Third-party service providers
- Applicable laws
- Our privacy practices
When changes are made, we will update the Last updated date at the top of this policy.
Where required, we may provide additional notice of significant changes.
21. Contact Us
If you have any questions about this Privacy Policy or how Velsoma handles personal information, please contact us:
Velsoma
Email: contact@velsoma.com
Important: The legal identity and business details of the person or entity operating Velsoma will be added once the business is formally registered.