AGB

Terms of Service

Last updated: September 10, 2026

Welcome to Velsoma.

These Terms of Service govern your use of velsoma.com and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Velsoma

This website operates under the trading name Velsoma.

Trading Name: Velsoma
Email: contact@velsoma.com

Velsoma is currently operated by an individual and has not yet been incorporated as a separate company.

The final legal identification details of the business owner will be added once the business is formally registered.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent or unlawful purposes.

  • Attempt to gain unauthorised access to our systems.

  • Interfere with the operation or security of our website.

  • Copy, reproduce or exploit our content without permission.

  • Use our website to distribute malicious software or harmful material.

  • Attempt to abuse, manipulate or circumvent our checkout, promotions or payment systems.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect Velsoma, our customers or our systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.

However:

  • Product colours may vary depending on your device or screen.

  • Images may sometimes be illustrative.

  • Product specifications may change when necessary due to manufacturing or supply considerations.

  • Availability may change without notice.

We do not guarantee that every product description, image or piece of information will always be completely free from errors.

Nothing in this section limits your statutory consumer rights.

4. Prices

All prices displayed on our website are shown in the currency selected on the store.

Unless otherwise stated, prices displayed at checkout will show the applicable product price and any applicable shipping charges before you complete your purchase.

Where taxes, duties or other charges are applicable, these may depend on your destination and the applicable laws.

The final amount payable will be displayed before you submit your order.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted and confirmed.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation by email.

An order confirmation does not necessarily mean that your order has been accepted in all circumstances.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable.

  • There is an obvious pricing or product information error.

  • We suspect fraudulent or unauthorised activity.

  • We are unable to fulfil the order.

  • Required payment cannot be completed.

  • The order appears to have been placed for abusive or unlawful purposes.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

6. Payment

Payments are processed through the payment methods available at checkout, including Shopify Payments where available.

You confirm that:

  • The payment information you provide is accurate.

  • You are authorised to use the selected payment method.

  • You will provide any information reasonably required to complete the transaction.

Payment information may be processed by third-party payment providers in accordance with their own terms and privacy policies.

7. Shipping and Delivery

Shipping options, estimated delivery times and applicable shipping charges will be displayed on our website or at checkout.

Delivery estimates are provided in good faith and may vary depending on:

  • Destination

  • Carrier

  • Customs procedures

  • Public holidays

  • Weather or other events outside our reasonable control

  • Product availability

If an order is delayed, we will make reasonable efforts to assist you and provide available tracking information.

Unless otherwise required by applicable law, Velsoma is not responsible for delays caused by circumstances outside our reasonable control.

Nothing in this section limits mandatory consumer rights relating to delivery.

For customers in the European Union, where no specific delivery period has been agreed, applicable consumer law generally requires delivery within the statutory period.

8. International Orders, Customs and Duties

Velsoma may sell and ship products internationally.

Depending on the destination, your order may be subject to:

  • Import duties

  • Customs fees

  • Local taxes

  • Brokerage or handling charges

  • Other fees imposed by local authorities

Where applicable, these charges may be the responsibility of the customer unless we expressly state otherwise at checkout.

Customs procedures and charges vary by country and are outside Velsoma's control.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their destination country.

9. Returns and Right of Withdrawal

We offer a 30-day return policy where applicable, subject to the conditions set out in our Refund Policy.

In addition, customers located in jurisdictions providing statutory withdrawal rights retain those rights.

For consumers in the European Union, the statutory withdrawal period for most online purchases is 14 days from the date the goods are received, subject to applicable legal exceptions.

Nothing in our voluntary 30-day return policy limits any statutory right of withdrawal or other mandatory consumer protection rights.

For complete information regarding returns, refunds and withdrawal rights, please refer to our Refund Policy.

10. Faulty or Non-Conforming Products

If a product is defective, damaged, does not correspond to the product description or otherwise fails to comply with applicable consumer protection laws, please contact us at:

contact@velsoma.com

We will assess the issue and provide an appropriate solution in accordance with applicable law.

For consumers in the European Union, statutory consumer protections may include repair, replacement, price reduction or refund depending on the circumstances. EU consumer rules generally provide a minimum two-year legal guarantee for new goods purchased from a professional trader.

Our commercial policies do not reduce or replace mandatory legal rights.

11. Product Use and Safety

Our products are intended to be used only for their stated purpose and in accordance with any instructions, warnings or safety information provided with the product.

You should read all product instructions and warnings before use.

Velsoma products are not intended to diagnose, treat or cure medical conditions unless expressly stated otherwise.

If you have a medical condition, are pregnant, have recently undergone surgery or have any concern about whether a product is appropriate for you, consult an appropriately qualified healthcare professional before use.

You are responsible for using products according to their instructions and intended purpose.

12. No Medical Advice

Information published on Velsoma, including product descriptions, articles, guides or other content, is provided for general informational purposes only.

Nothing on our website constitutes medical, therapeutic or professional healthcare advice.

Our wellness products are not intended to replace professional medical advice, diagnosis or treatment.

If you have a medical concern, consult a qualified healthcare professional.

13. Intellectual Property

Unless otherwise stated, all content appearing on Velsoma, including:

  • Logos

  • Brand names

  • Text

  • Graphics

  • Images

  • Product photography

  • Website design

  • Layouts

  • Videos

  • Original content

is owned by or licensed to Velsoma and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission.

14. User Content

If you submit content to Velsoma, such as a review, photograph, testimonial or other material, you confirm that:

  • You have the right to submit the content.

  • The content does not infringe another person's rights.

  • The content is not unlawful, defamatory, fraudulent or misleading.

Where you voluntarily submit content for publication, you grant Velsoma a non-exclusive, worldwide licence to use, reproduce, display and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove user-generated content that violates these Terms or applicable law.

15. Reviews

Where reviews are displayed on our website, we aim to present customer feedback honestly and transparently.

We do not guarantee that every customer experience will be identical.

We may moderate or remove reviews that are:

  • Fraudulent

  • Spam

  • Abusive

  • Unrelated to the product

  • Legally problematic

  • Generated through manipulation or other prohibited activity

We will not knowingly present fabricated customer experiences as genuine reviews.

16. Third-Party Services

Our website may rely on third-party services, including Shopify, payment providers, analytics services, advertising platforms, shipping providers and other technology providers.

These services may have their own terms and privacy policies.

Velsoma is not responsible for the independent operation or policies of third-party services.

Your use of third-party services may be subject to their own terms.

17. Website Availability

We aim to keep Velsoma available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

  • Maintenance

  • Technical problems

  • Security issues

  • Updates

  • Third-party service interruptions

  • Events outside our reasonable control

We may modify, suspend or temporarily discontinue parts of the website where reasonably necessary.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Velsoma will not be responsible for losses that are indirect, incidental or consequential and that could not reasonably have been anticipated at the time the contract was entered into.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms limits your mandatory statutory consumer rights.

19. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by events outside our reasonable control.

These may include:

  • Natural disasters

  • Severe weather

  • War

  • Terrorism

  • Government action

  • Strikes

  • Transport disruption

  • Customs delays

  • Internet or infrastructure failures

  • Major technical failures

  • Epidemics or pandemics

  • Other circumstances beyond our reasonable control

Where such an event affects your order, we will make reasonable efforts to minimise the impact and keep you informed where possible.

20. Privacy

Your use of Velsoma is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

You can read our Privacy Policy on our website.

21. Changes to These Terms

We may update these Terms of Service from time to time.

When we make changes, we will update the "Last updated" date at the top of this page.

Changes will not affect rights or obligations that have already arisen before the updated Terms take effect, unless otherwise required by applicable law.

22. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to the operation of Velsoma, subject to any mandatory consumer protection laws that apply to you.

If you are a consumer, nothing in these Terms is intended to deprive you of protections that cannot legally be excluded under the laws applicable to your purchase.

For consumers within the European Union, mandatory consumer protection rules may apply regardless of the choice of law stated in these Terms.

23. Contact

If you have questions about these Terms of Service, an order or any issue relating to Velsoma, please contact us:

Velsoma
Email: contact@velsoma.com

These Terms of Service were last updated on September 10, 2026.